Refund and Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If you require a reprint or refund, the process can be expedited by providing a digital image of the damage or defect along with a clear description of the problem (try to be as descriptive as you can while sending defective image). 

All our product are custom made and built and being crafted and adjusted by hand to make sure it has the best quality in order to satisfy your needs. Our team works extremely hard to produce the best products for our customers, therefore we STRICTLY DO NOT offer refunds on orders made by mistake or change of mind. Once an order is placed, the item is considered sold.

IMPORTANT: Please make sure your shipping address is correct. All packages sent to the wrong address will be resent at your own cost.

Please contact us at info@giftngon.com; we will be happy to assist you.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns Window: Customer can return within 30 days from receipt of order.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 business days.  

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@giftngon.com 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

For seasonal products such as Halloween, Christmas...we will not return if there is no defect from our side.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Shipping

We offer free return shipping. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@giftngon.com.

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For more information, please contact us at:

US Office:431 Church St., Alapaha, GA 31622 United States

EU Office: 416 Ealing Road, Wembley, HA0 1JQ United Kingdom

Design Office: Building B, An Sinh Apartment, Cau Dien Ward, Nam Tu Liem District, Hanoi, Vietnam

Support hours: 9AM – 5PM (Mon – Fri)

Email: info@giftngon.com

Hotline: +1 661-320-4360